Good communication is key

February 20, 2025

Right now, I’m a little miffed, but I’m seeking first to understand instead of automatically blasting the company on social media like so many seem to do nowadays.

We hired a local handyman service to complete some odd jobs around the house. The service has mostly good reviews and is backed by a local consumer watchdog group, so I felt comfortable having them do the job. Work was completed on Monday and I received the bill this afternoon.

I have zero issues with the handyman or quality of his work. The handyman was punctual, personable and did good work. The office manager initially estimated 5 hours of work time. She communicated that this estimate included time to secure materials needed to complete the job and that we would be billed cost + 20% for said materials needed to complete the work. Okay, fine. We have 3 hardware stores within 10 minutes of our house. I already had the garbage disposal, power cord and any screws needed to relocate some door guards in the garage.

The loose tile project became more involved once the handyman discovered the cause of the loose tiles on the curb of the shower. We had a similar experience in our first house, so I knew it could result in 2-3 extra hours of work to fix. The handyman had completed the garbage disposal installation in less than an hour, so I mentally adjusted our estimate for about 6-7 hours of billed labor plus about $125 for supplies.

The final bill was for 8 hours of handyman labor (which included 2.5 hours of shopping time because I tracked the time away from the job) plus materials – which leftover materials the handyman took with him.

Any other contractor has left surplus materials that we’ve paid for when the job was completed. Painters leave paint. Tile folks leave extra tiles, grout, sealer and caulk. Porch repair folks leave extra lumber and screws. Is it different with handyman services?

I’ve asked about being charged for so much shopping time (especially the 2nd trip) and to see itemized receipts for the materials purchased as my recollection of what was purchased doesn’t even come close to what we were billed (even with the 20% markup). We’ll see how the office manager responds.

Don’t worry, the bill will get paid as the work was done.

The question is: will we hire them again in the future? Adjust the bill to what I think is fair? Yes. Explain why the bill stands as is so that I don’t feel like I’ve been taken advantage of? Maybe.

UPDATE: The office manager explained their policies and reviewed the materials purchased to complete our job. An adjustment was made for both time billed and materials charged, which I consider a satisfactory resolution to the matter. I paid the revised bill upon receipt. So yes, I would hire them again.

Your last chance to redeem Joann gift cards

February 12, 2025

Joann has a big hearing on Friday morning (2/14/25) at 9:30 a.m. in bankruptcy court to finalize store closing procedures, which will include not accepting gift cards after a certain date. There’s usually a 14 day notice until a retail shop in bankruptcy stops accepting gift cards as payment. If I read the pleadings correctly, Joann is requesting the 14 day window to start ticking as of the date of the signed order. My best guesstimate is that you’d better redeem any gift cards you find by the end of February or you”ll be out of luck because the gift cards will be rendered worthless at the end of said 14 day period. Check with a Joann staff member before loading up your cart if you plan to redeem gift cards.

Photo by RDNE Stock project on Pexels.com

Joann’s has posted a rather large list of stores it plans to close. According to the list, we’ll have two stores left in the Atlanta area by the time all is said and done – Kennesaw and Decatur. The powers-that-be appear to be leaving some other Georgia stores open, too – namely Augusta, Columbus, Gainesville & Savannah. When I looked at locations around the SE, it seems that one location will remain open in most larger cities or locations where the single store may draw from a wide geographic area. For example, I did not see the Pensacola, FL or Panama City, FL locations on the closure list, although the store in Ft. Walton Beach, FL – located between the two stores – is on the closure list. It appears someone gave some thought as to which stores to actually close, rather than going strictly based off numbers. Thank you.

The two remaining Atlanta locations are about the same distance from me, so Sadie gets to keep shopping at Joann. Folks who live farther out will still have options – online shopping plus brick & mortar at Wal-Mart, Hobby Lobby, Michaels or a local quilt/fabric shop. All is not lost. We’ll just have to find new ways to get our fabric and inspiration fix.

Scour your desk drawers, junk drawers, old purses, tote bags and car cubbies for any unused Joann cards. Check your balance here, make your list and get shopping! Your best bets are likely to be fabric, interfacing, batting, some notions, yarn and storage containers.

Recent reads

February 12, 2025

This book caught my eye on a recent visit to the Smyrna library. It’s not quite what I thought it was going to be about, but it’s still a worthwhile read.

I was reading it while my color processed at my last hair appointment.  Trey, my hairdresser, got excited when he saw what I was reading. Turns out, it’s one of his favorite books.

There’s a lot of science and research that goes into keeping you engaged in video games, playing the slots and mindlessly scrolling on social media. Humans are constantly scanning and comparing to see if they are missing out (FOMO anyone?). The author refers to it as a scarcity loop – a behavioral pattern that encourages people to repeat behaviors that can be fun in the short term but harmful in the long term.  The author suggests that we change our thinking to an abundance loop instead.

My takeaways from the book in no particular order:

  • Quit worrying about what other people think.
  • Forget about status.
  • Take 60 seconds to make a decision to buy or not buy.
  • Buy “gear” that will help you in an area of your life that brings you joy – not stuff to sit on a shelf or be tucked away in the back of a closet.
  • Eat simply – ultra-processed foods are harming you.
  • Practice mindfulness.
  • Focus on gratitude.
  • Make a game to use what you have on hand instead of automatically buying something new.

Some of these takeaways were most helpful in deciding which SUV to buy.  The 60 second decision rule helped narrow it down to the final two contenders.  Both were within budget, but I went with the slightly more expensive one that made me smile the most when I drove it.  It’s red because I love the color. I care not one iota that my red SUV sticks out in the sea of predominantly white, grey and black vehicles in my local community.